Return & Refund Policy

At Tinybunni, we want you to love every piece of jewelry you receive. If you are not completely satisfied with your purchase, please review our return and refund policy below.

📦 Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

The item must be unused, unworn, and in its original condition
The item must be returned in the original packaging
Proof of purchase is required

To request a return, please contact us at:

📩 Email: service.tinybunni@outlook.com

Please do not send your item back before receiving return instructions from our customer service team.

💸 Refunds

Once we receive your returned item, it will be inspected to ensure it meets our return requirements.

After inspection:

If your return is approved, your refund will be issued to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

🚫 Non-Returnable Items

Certain items cannot be returned, including:

Personalized or customized jewelry
Items that have been worn, used, damaged, or altered
Items without original packaging
Items returned after the 14-day return period

Please note:

Personalized items are made specifically for you and cannot be returned or exchanged unless there is a quality issue.

📍 Return Shipping

If the return is requested due to personal reasons, including:

Change of mind
Personal preference
Incorrect size selection
Ordering the wrong item

The customer is responsible for return shipping costs.

Please note:

Original shipping fees are non-refundable
We are not responsible for return packages lost during transit

⚠️ Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

Order number
Photos of the item
Description of the issue

After review, we will provide a replacement or refund at no additional cost.

🌿 Important Notes

Tinybunni reserves the right to refuse returns that do not meet the conditions of this policy.
Refunds will only be processed after the returned item has been received and inspected.
Items returned without prior approval may not be accepted.